JD Courier Faq

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Frequently Asked Questions

Courier Service

What vehicles do JD Courier use?

We select a vehicle for the job with different characteristics according to the goods transported and our clients needs: Small Van: The Small Vans can hold up to 8 packed suitcases or 1 Pallet. Length: 1.2 m / 3.5 ft Width: 1.49 m / 4.8 ft Height: 1.2 m / 3.9 ft Payload: 600-900 kg Medium Van: The Medium Van offers a usefully Large load area without being much longer or wider than a large car.2 Standard Pallets / 3 Euro Pallets. Length: 2.4m-3m / 7.8 ft Width: 1.7 m / 5 ft Height: 1.4 m / 4 ft Payload: 1100 kg Luton-Curtain Side Van with Tail Lift: The Curtain Side Van can load up to 6 Standard pallets and 8 Euro Pallets. No need to have a fork lift as the van comes with Tail Lift. Length: 4.2 m Width: 2.1 m Height: 2.15 m Payload: 1200 KG We have vehicles on our platform with tail-lifts and curtainsiders.

How much will the delivery cost?

It depends on the distance between the pick up location and the drop off location. Usually, we charge between £1.00 and £1.50 per miles if the distance is more than 40 miles. Furthermore,it also depends on how many pallets to be delivered. For example, if you are sending a small pallet, we would use our small vans , which the price will be lower than using a Medium or Lutton vans.If the distance is less than 40 miles we charge the minimum price,depending on the choosen vehicle.

How can I pay?

After you fill out the form for a quote we send you the price and if you have agreed then we will send you the invoice and you can make the payment. We accept most major credit/debit cards and also PayPall.

Do you operate at weekends and out of normal hours?

We work 24-7, however bookings are normally made during Monday to Friday, 8am to 6pm, but we can collect and delivery at any time, evenings or weekends. If you have an urgent out of hours booking, someone is normally on duty evenings and weekends, so if you require an immediate collection, then give us a call.

Can you deliver my goods the same day?

Yes, we are primarily a same day delivery company. Your goods will be delivered the same day we collect them. We provide a personal courier with a dedicated vehicle.

Do JD Courier provide a proof of delivery?

Yes, we send confirmation via e-mail when your driver is dispatched and also when the goods are collected and delivered, complete with the name, time and date.

What can you expect from JD Courier ?

JD Courier is focused on the same day service of regional palletised goods transportation and parcel delivery. The areas where we provide our services are: Romford, Essex, Greater London, City of London, Basildon, Essex and Dartford. We have big expansion plans, do not hesitate to get in touch with us even though you are in other areas!

Does JD Courier insures your goods?

Yes, all JD Couriers drivers have Goods in Transit insurance up to £10 000. Your goods are safe and in good hands. All vehicles are insured for hire and reward throughout the UK and Europe. Public liability up to 2 million.

Removal Service

Are you licensed and insured?

Yes, we are a fully licensed and insured moving company. We carry: Goods in transit up to £50K Public Liability up to £2 milion Goods for hire and reward insurance If you need specific policy number and limits, please feel free to contact us and we will be happy to provide you with the requested information.

When can I reach you?

Our expert moving specialists are here to answer your questions and address your concerns from 7am to 10pm including all holidays. Besides, our movers will continue to work until you say that the moving job has been completed.

When should I schedule my move?

We recommend contacting us as soon as you know your moving date and your drop-off location. In general, booking your moving job and scheduling your moving appointment a month in advance is a good rule of thumb. This way you have higher chances of getting the date and time that you want, especially when it falls on Friday, Saturday or Sunday or end or beginning of the month, which are most popular moving dates in the industry. Change of plans? No worries. Being a customer-oriented company, we do not charge any cancellation or rescheduling fees. Besides, when booking your move, we will not ask for any deposits or reservation fees. To cancel or reschedule your moving job, just notify us of the changes at least 24 hours ahead of your scheduled appointment. Being as flexible as possible, we manage to accommodate short notice (i.e. same or next day) moves sometimes – just call us for availability and our experienced customer service team will be happy to provide you with the most up-to-date information and do their best accommodate your moving needs.

Is there an hourly minimum?

Yes, we do have a minimum amount of hours required for every job. Such minimum depends on a number of different factors like size of the move, distance between locations, etc. Typically, we have a 2-hour minimum.

How can I pay at the end of the move?

Yers,you are able to pay at the end of the move otherwise we accept all major credit/debit cards (Visa, MasterCard, Discover and AmEx), cash and money orders. We do NOT accept personal or business checks – sorry.

Do I need to rent any special equipment or buy supplies for my move?

No, since all our trucks are fully equipped, professionally packed and organized to accommodate moving jobs of any size. Our trucks carry blankets, tools, straps, ropes, and more. In addition, our experienced relocation specialist may provide you with our pricing options for disposable packing supplies and materials, if needed.

What can I do for my move to be completed faster?

There are several things you can do to speed up your move. You can properly label all of your boxes specifying which box goes where (e.g. bedroom, living room, kitchen, etc.) that would help your movers load and unload the truck in an organized way and place the boxes in respective rooms throughout your residence. Besides, you may want to mark or label the boxes with delicate items as “Fragile” and put them in a separate area at your pick-up location. This way the movers will know what boxes have to be moved using special techniques, methods and equipment. For more tips on how you can speed up your moving job, please feel free to call our professional relocation specialists, who will be happy to answer your questions, address your concerns and provide you with useful and detailed information on what you can do to ensure that your moving job is completed within the shortest timeframe possible.

What happens if something gets damaged during my move?

We hire only professional and experienced movers, who undergo constant training under the supervision of the business owner, which helps them improve their skills and ensure professional growth. Our movers are dedicated to their job, which means they will treat your belongings as if their own. With that in mind, you can rest assured that we will do everything possible to avoid any kind of damage during the moving job. However, damage does occasionally happen in this industry. If this is the case, our basic moving insurance of $0.60 per pound per article is provided to every customer free of charge. Our claims resolution team will do their best to resolve the issue to your satisfaction in a timely manner. Be it fixing, replacing or reimbursing you for something, please rest assured that we will not leave you stranded. Instead, we will do everything we can to see you smiling at the end of the day since our best reward is a happy customer.

Once booked, can I cancel?

We understand that plans can change quickly, so within 3 hours of making a booking there is no fee for van service cancellations. JD Courier does have to cover the fees for drivers, therefore up until 48 hours before the delivery date there'll be a 35% charge of the booking fee. With just 48 hours before the booking date, then the total cost (100%) of the booking fee must be charged.

Am I able to travel with the goods?

Yes, you can travel in the van with the driver. Just tell us when confirming your booking if you'd like to ride in the van and our staff can arrange it.